Support

We’re here to help keep your mission running

Get assistance from operations experts and platform engineers who understand your connected ecosystem.

Email supportOpen a support request

How to contact us

Email support@buildforce.io for production-impacting questions, platform fixes, or integration help. We triage requests 24/7 with priority routing for critical health alerts.

  • Production incidents: response in under 30 minutes.
  • Standard tickets: acknowledgement within one business day.
  • Enhanced SLAs available for enterprise agreements.

What we can solve

From token renewals to deployment rollbacks and AI prompt tuning, the support team collaborates directly with product specialists to resolve issues quickly.

Customer success partnerships

Every BuildForce deployment is paired with a named success lead who tracks health trends, recommends guardrail adjustments, and keeps your stakeholders aligned.