BuildForce Terms of Service

Acceptance of terms

By accessing or using BuildForce, you agree to these Terms of Service. If you're using BuildForce on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Service description

BuildForce provides an AI-native consulting platform for SaaS management, including:

• AI-Driven Health Checks with one-click remediation for connected SaaS platforms.
• CI/CD Automation with AI-enabled pipeline setup and deployment orchestration.
• Smart Data Management with AI-assisted field mapping and governance.
• 24/7 AI SaaS Consultant for troubleshooting, solution design, and custom tool deployment.

Account responsibilities

You are responsible for:

• Maintaining the security of your account credentials and API tokens.
• All activities that occur under your account, including actions taken by the AI consultant.
• Ensuring you have proper authorization to connect third-party SaaS platforms to BuildForce.
• Compliance with all applicable laws and regulations in your use of the service.
• Providing accurate billing and contact information.

AI-generated solutions and production deployments

IMPORTANT: BuildForce uses experimental AI technology that is continuously evolving. While we strive for accuracy and reliability, AI models may produce unexpected, incorrect, or inappropriate outputs. BuildForce is not a substitute for professional consulting services in regulated fields such as legal, medical, or financial advising. You acknowledge and agree to the following:

• Experimental Technology: BuildForce utilizes experimental AI technology that may sometimes provide inaccurate, incomplete, or unsuitable recommendations. Use discretion and professional judgment before relying on, implementing, or deploying any AI-generated solutions. AI outputs should be reviewed by qualified personnel with relevant domain expertise.
• Approval Authority: You maintain sole responsibility for reviewing and approving all AI-generated solutions, recommendations, and deployments before they are applied to your production environments. BuildForce provides tools and suggestions, but YOU make the final decision.
• Production Environment Risk: Any changes deployed to your production SaaS platforms (Salesforce, ServiceNow, HubSpot, etc.) through BuildForce—whether manual or automated—are done at your own risk. You are responsible for testing in sandbox/staging environments before production deployment.
• No Warranty of AI Accuracy: AI-generated code, configurations, and recommendations are provided 'as is' without warranty of accuracy, completeness, or fitness for your specific use case. AI models may produce incorrect, incomplete, or inappropriate solutions that could negatively impact your systems.
• No Liability for Deployment Impact: BuildForce is NOT responsible for any damages, data loss, downtime, business interruption, or other harm resulting from deployments to your production environments, including but not limited to: broken integrations, configuration errors, data corruption, security vulnerabilities, compliance violations, or user access issues.
• Testing Requirement: You agree to thoroughly test all AI-generated solutions in non-production environments before deploying to production. BuildForce strongly recommends establishing rollback procedures and backup policies.
• Third-Party Platform Terms: Deployments to connected platforms (Salesforce, ServiceNow, HubSpot) are subject to those platforms' terms of service. You are responsible for compliance with all third-party platform policies.
• One-Click Remediation Risk: Features labeled 'one-click remediation' or similar automated deployment capabilities require your explicit confirmation before execution. By clicking to deploy, you accept full responsibility for the resulting changes.
• Monitoring and Rollback: While BuildForce provides monitoring and rollback capabilities, you are ultimately responsible for monitoring your production environments and maintaining your own backup and disaster recovery procedures.

Acceptable use policy

You may not use BuildForce to:

• Violate any laws, regulations, or third-party rights.
• Access or attempt to access systems, data, or accounts you don't have permission to access.
• Interfere with or disrupt the service or servers/networks connected to the service.
• Reverse engineer, decompile, or attempt to extract source code from our platform.
• Use the service to compete with BuildForce or build a similar product.
• Share your account credentials or sublicense access to the service without authorization.
• Prohibited High-Risk Use: BuildForce is not designed for and must not be used in safety-critical applications where failure could lead to death, personal injury, or significant environmental harm, including but not limited to: emergency response systems, life support or medical treatment systems, nuclear facilities operation, aircraft navigation or control systems, or autonomous vehicle operation. You acknowledge that AI-generated solutions have not been tested or certified for use in such environments and that using BuildForce for these purposes violates these Terms and may result in immediate account termination.

Subscription and payment

BuildForce operates on a subscription basis with the following terms:

• Pricing: Plans start at $349/month (Starter). Billed monthly. This is a recurring charge that will automatically renew each billing period until you cancel.
• Billing: Charged monthly or annually in advance. Payment due on subscription renewal date.
• Cancellation: Cancel anytime through your account settings. No refunds for partial months.
• Changes: We may change pricing with 30 days' advance notice to existing subscribers.
• Taxes: Prices exclude applicable sales tax, VAT, or other taxes.

Data and intellectual property

BuildForce respects your data ownership:

• Your Data: You retain all rights to your data. We use it only to provide services as described in our Privacy Policy.
• Our Platform: BuildForce retains all rights to our platform, software, AI models, and intellectual property.
• Feedback: Any feedback or suggestions you provide may be used by BuildForce without compensation.
• AI Training: Aggregated, anonymized usage data may be used to improve our AI models.

Service availability and support

We strive to provide reliable service:

• Uptime: We target 99.9% uptime but do not guarantee uninterrupted service.
• Maintenance: Scheduled maintenance will be announced in advance when possible.
• Support: Email support for all plans (support@buildforce.io). Response times vary by plan.
• Beta Features: Some features may be in beta and subject to change or removal.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• No Warranties: BuildForce provides services 'as is' and 'as available' without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.
• AI-Generated Content Disclaimer: We make no representations or warranties regarding the accuracy, reliability, completeness, or appropriateness of any AI-generated solutions, code, configurations, or recommendations. AI outputs may contain errors or be unsuitable for your specific needs.
• Production Deployment Disclaimer: BuildForce is NOT liable for any damages resulting from deployments to your production SaaS environments, including but not limited to: data loss, data corruption, system downtime, business interruption, lost revenue, security breaches, compliance violations, or harm to end users or customers.
• No Consequential Damages: We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, even if advised of their possibility. This includes lost profits, lost data, lost business opportunities, or reputational harm.
• Liability Cap: Our total liability for all claims related to BuildForce is limited to the amount you paid us in the 12 months immediately preceding the claim, or $100 USD if no payments were made.
• Customer Responsibility: You acknowledge that BuildForce provides tools and automation, but YOU maintain final approval authority and sole responsibility for all deployments to your production environments.
• Third-Party Platforms: BuildForce is not responsible for changes to, downtime of, or issues with third-party platforms (Salesforce, ServiceNow, HubSpot, etc.) or their APIs.
• Force Majeure: We are not liable for failures or delays due to circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, terrorism, labor disputes, or internet/infrastructure failures.

Termination

Either party may terminate:

• You may cancel your subscription anytime through account settings.
• We may suspend or terminate your account for violations of these terms or non-payment.
• Upon termination, your access ends and we may delete your data per our retention policy.
• Provisions regarding liability, intellectual property, disputes, and indemnification survive termination.

Indemnification

You agree to indemnify, defend, and hold harmless BuildForce, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of BuildForce services.
• Any deployments made to your production SaaS environments using BuildForce, whether manually initiated or AI-generated.
• Your violation of these Terms of Service or any applicable laws or regulations.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any content, data, or materials you submit to or through BuildForce.
• Your failure to properly test AI-generated solutions before production deployment.
• Any claims by your end users, customers, or third parties related to changes made to your SaaS platforms using BuildForce.
• Your failure to maintain appropriate backups, disaster recovery plans, or rollback procedures.

Changes to terms

We may update these terms from time to time. Continued use after changes constitutes acceptance. Material changes will be communicated via email or in-app notification 30 days in advance.

Governing law and disputes

These terms are governed by the laws of the United States and the State of Delaware. Disputes will be resolved through binding arbitration, except you may bring claims in small claims court. Enterprise customers may negotiate custom dispute resolution terms.

Contact us

For questions about these terms, contact legal@buildforce.io. For general support, email support@buildforce.io or visit our contact page.