BuildForce Terms of Service

Acceptance of terms

By accessing or using BuildForce, you agree to these Terms of Service. If you're using BuildForce on behalf of an organization, you represent that you have authority to bind that organization to these terms.

Service description

BuildForce provides an AI-native consulting platform for SaaS management, including:

• AI-Driven Health Checks with one-click remediation for connected SaaS platforms.
• CI/CD Automation with AI-enabled pipeline setup and deployment orchestration.
• Smart Data Management with AI-assisted field mapping and governance.
• 24/7 AI SaaS Consultant for troubleshooting, solution design, and custom tool deployment.

Beta and pre-release services

BuildForce is currently in an alpha/beta development phase. By using the platform during this period, you acknowledge and agree to the following:

• Features, functionality, and interfaces may change or be removed without prior notice as we iterate on the product.
• No service level agreements (SLAs) are in effect during the beta period, including uptime, response time, or availability guarantees.
• BuildForce may revoke beta access at any time at its sole discretion, for any reason or no reason.
• Features labeled as 'beta', 'alpha', 'preview', or 'experimental' are not production-ready and should be used accordingly.
• Beta participants are subject to the Beta Terms Addendum available at /beta-terms, which supplements these Terms of Service.

AI data routing and third-party providers

BuildForce's AI features rely on third-party AI providers to process your queries and generate recommendations. By using AI-powered features, you acknowledge:

• AI queries are processed through third-party AI providers, currently including OpenRouter routing to models from OpenAI, Anthropic, Google, and others.
• Metadata-level information about your connected platforms—such as object names, field counts, and configuration settings—may be included in AI prompts to provide contextual recommendations.
• No personally identifiable information (PII) or record-level customer data is sent to AI providers unless you explicitly initiate such a query through the AI Consultant (for example, by requesting a SOQL query that returns record data).
• Third-party AI providers are subject to their own privacy policies and data handling terms. BuildForce selects providers with enterprise-grade data handling practices.
• BuildForce does not store AI conversation data with third-party providers beyond the active session. Conversation history is stored in BuildForce's own database for your convenience.

Intellectual property for AI-generated content

BuildForce's AI features generate code, configurations, SOQL queries, and recommendations tailored to your environments. The following terms apply to AI-generated outputs:

• AI-generated code, configurations, queries, and recommendations created through BuildForce are provided for your use in your own environments.
• You may use, modify, and deploy AI-generated outputs in your own environments without restriction or additional licensing.
• BuildForce retains no ownership claims over AI-generated outputs that are specific to your organization's configuration or data.
• BuildForce may use anonymized, aggregated patterns from AI interactions to improve the platform's capabilities for all users.
• AI-generated content may incorporate open-source patterns, common coding practices, or standard configuration approaches that are not subject to exclusive ownership by any party.

Education and public sector provisions

BuildForce serves customers across industries, including education and public sector organizations. The following provisions apply:

• BuildForce does not intentionally access, process, or store student education records as defined by the Family Educational Rights and Privacy Act (FERPA).
• The platform operates at the metadata and configuration level of connected platforms—analyzing object structures, field definitions, automation rules, and security settings—not at the record or PII level.
• Customers in education, government, or public sector organizations are responsible for ensuring their use of BuildForce complies with all applicable regulations, including but not limited to FERPA, CIPA, COPPA, and applicable state privacy laws.
• Custom Data Processing Agreements (DPAs) are available upon request for institutional requirements. Contact legal@buildforce.io to initiate a DPA. A standard DPA is available at /dpa.

Account responsibilities

You are responsible for:

• Maintaining the security of your account credentials and API tokens.
• All activities that occur under your account, including actions taken by the AI consultant.
• Ensuring you have proper authorization to connect third-party SaaS platforms to BuildForce.
• Compliance with all applicable laws and regulations in your use of the service.
• Providing accurate billing and contact information.

AI-generated solutions and production deployments

IMPORTANT: BuildForce uses experimental AI technology that is continuously evolving. While we strive for accuracy and reliability, AI models may produce unexpected, incorrect, or inappropriate outputs. BuildForce is not a substitute for professional consulting services in regulated fields such as legal, medical, or financial advising. You acknowledge and agree to the following:

• Experimental Technology: BuildForce utilizes experimental AI technology that may sometimes provide inaccurate, incomplete, or unsuitable recommendations. Use discretion and professional judgment before relying on, implementing, or deploying any AI-generated solutions. AI outputs should be reviewed by qualified personnel with relevant domain expertise.
• Approval Authority: You maintain sole responsibility for reviewing and approving all AI-generated solutions, recommendations, and deployments before they are applied to your production environments. BuildForce provides tools and suggestions, but YOU make the final decision.
• Production Environment Risk: Any changes deployed to your production SaaS platforms (Salesforce, ServiceNow, HubSpot, etc.) through BuildForce—whether manual or automated—are done at your own risk. You are responsible for testing in sandbox/staging environments before production deployment.
• No Warranty of AI Accuracy: AI-generated code, configurations, and recommendations are provided 'as is' without warranty of accuracy, completeness, or fitness for your specific use case. AI models may produce incorrect, incomplete, or inappropriate solutions that could negatively impact your systems.
• No Liability for Deployment Impact: BuildForce is NOT responsible for any damages, data loss, downtime, business interruption, or other harm resulting from deployments to your production environments, including but not limited to: broken integrations, configuration errors, data corruption, security vulnerabilities, compliance violations, or user access issues.
• Testing Requirement: You agree to thoroughly test all AI-generated solutions in non-production environments before deploying to production. BuildForce strongly recommends establishing rollback procedures and backup policies.
• Third-Party Platform Terms: Deployments to connected platforms (Salesforce, ServiceNow, HubSpot) are subject to those platforms' terms of service. You are responsible for compliance with all third-party platform policies.
• One-Click Remediation Risk: Features labeled 'one-click remediation' or similar automated deployment capabilities require your explicit confirmation before execution. By clicking to deploy, you accept full responsibility for the resulting changes.
• Monitoring and Rollback: While BuildForce provides monitoring and rollback capabilities, you are ultimately responsible for monitoring your production environments and maintaining your own backup and disaster recovery procedures.

Acceptable use policy

You may not use BuildForce to:

• Violate any laws, regulations, or third-party rights.
• Access or attempt to access systems, data, or accounts you don't have permission to access.
• Interfere with or disrupt the service or servers/networks connected to the service.
• Reverse engineer, decompile, or attempt to extract source code from our platform.
• Use the service to compete with BuildForce or build a similar product.
• Share your account credentials or sublicense access to the service without authorization.
• Extract, scrape, or harvest platform data beyond normal operational use of BuildForce's intended features.
• Intentionally stress-test or load-test the BuildForce platform without prior written approval from BuildForce.
• Connect more platform connections than allowed by your subscription tier without prior approval.
• Use the AI Consultant to intentionally generate malicious code, security exploits, or attack tools targeting any system.
• Prohibited High-Risk Use: BuildForce is not designed for and must not be used in safety-critical applications where failure could lead to death, personal injury, or significant environmental harm, including but not limited to: emergency response systems, life support or medical treatment systems, nuclear facilities operation, aircraft navigation or control systems, or autonomous vehicle operation. You acknowledge that AI-generated solutions have not been tested or certified for use in such environments and that using BuildForce for these purposes violates these Terms and may result in immediate account termination.

Subscription and payment

BuildForce operates on a subscription basis with the following terms:

• Pricing: Plans start at $349/month (Starter). Billed monthly. This is a recurring charge that will automatically renew each billing period until you cancel.
• Billing: Charged monthly or annually in advance. Payment due on subscription renewal date.
• Cancellation: Cancel anytime through your account settings. No refunds for partial months.
• Changes: We may change pricing with 30 days' advance notice to existing subscribers.
• Taxes: Prices exclude applicable sales tax, VAT, or other taxes.

Data and intellectual property

BuildForce respects your data ownership:

• Your Data: You retain all rights to your data. We use it only to provide services as described in our Privacy Policy.
• Our Platform: BuildForce retains all rights to our platform, software, AI models, and intellectual property.
• Feedback: Any feedback or suggestions you provide may be used by BuildForce without compensation.
• AI Training: Aggregated, anonymized usage data may be used to improve our AI models.

Service availability and support

We strive to provide reliable service:

• Uptime: We target 99.9% uptime but do not guarantee uninterrupted service.
• Maintenance: Scheduled maintenance will be announced in advance when possible.
• Support: Email support for all plans (support@buildforce.io). Response times vary by plan.
• Beta Features: Some features may be in beta and subject to change or removal.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

• No Warranties: BuildForce provides services 'as is' and 'as available' without any warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.
• AI-Generated Content Disclaimer: We make no representations or warranties regarding the accuracy, reliability, completeness, or appropriateness of any AI-generated solutions, code, configurations, or recommendations. AI outputs may contain errors or be unsuitable for your specific needs.
• Production Deployment Disclaimer: BuildForce is NOT liable for any damages resulting from deployments to your production SaaS environments, including but not limited to: data loss, data corruption, system downtime, business interruption, lost revenue, security breaches, compliance violations, or harm to end users or customers.
• No Consequential Damages: We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, even if advised of their possibility. This includes lost profits, lost data, lost business opportunities, or reputational harm.
• Liability Cap: Our total liability for all claims related to BuildForce is limited to the amount you paid us in the 12 months immediately preceding the claim, or $100 USD if no payments were made.
• Customer Responsibility: You acknowledge that BuildForce provides tools and automation, but YOU maintain final approval authority and sole responsibility for all deployments to your production environments.
• Third-Party Platforms: BuildForce is not responsible for changes to, downtime of, or issues with third-party platforms (Salesforce, ServiceNow, HubSpot, etc.) or their APIs.
• Force Majeure: We are not liable for failures or delays due to circumstances beyond our reasonable control, including acts of God, natural disasters, pandemics, terrorism, labor disputes, or internet/infrastructure failures.

Termination

Either party may terminate:

• You may cancel your subscription anytime through account settings.
• We may suspend or terminate your account for violations of these terms or non-payment.
• Upon termination, your access ends and we may delete your data per our retention policy.
• Provisions regarding liability, intellectual property, disputes, and indemnification survive termination.

Indemnification

You agree to indemnify, defend, and hold harmless BuildForce, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of BuildForce services.
• Any deployments made to your production SaaS environments using BuildForce, whether manually initiated or AI-generated.
• Your violation of these Terms of Service or any applicable laws or regulations.
• Your violation of any third-party rights, including intellectual property rights or privacy rights.
• Any content, data, or materials you submit to or through BuildForce.
• Your failure to properly test AI-generated solutions before production deployment.
• Any claims by your end users, customers, or third parties related to changes made to your SaaS platforms using BuildForce.
• Your failure to maintain appropriate backups, disaster recovery plans, or rollback procedures.

Changes to terms

We may update these terms from time to time. Continued use after changes constitutes acceptance. Material changes will be communicated via email or in-app notification 30 days in advance.

Governing law and disputes

These terms are governed by the laws of the United States and the State of Delaware. Disputes will be resolved through binding arbitration, except you may bring claims in small claims court. Enterprise customers may negotiate custom dispute resolution terms.

Contact us

For questions about these terms, contact legal@buildforce.io. For general support, email support@buildforce.io or visit our contact page.