Salesforce + Workday Integration
How BuildForce monitors and maintains your Salesforce–Workday integration health in real time.
Salesforce-Workday integration failures show up at three intersection points: worker-to-Salesforce-user sync (a new hire in Workday should provision a Salesforce user with the right profile and role, but Workday's worker effective dating creates timing gaps where the user is active in Workday but not yet in Salesforce), org hierarchy alignment (Salesforce role hierarchy should mirror Workday supervisory orgs, but reorgs in Workday don't auto-propagate), and contingent worker handling (Workday contingent workers often need different Salesforce treatment than employees, and the integration rarely distinguishes). BuildForce monitors all three.
The Problem
When Workday is the HR system of record and Salesforce is the customer-facing system of work, every reorg, hire, and termination should flow from Workday to Salesforce. In practice, effective-dated changes in Workday don't always trigger Salesforce updates at the right time. New hires can't access Salesforce on day one. Terminated employees keep Salesforce access for days. Reorg moves don't update role hierarchy. Reporting and territory assignment go wrong.
Worker provisioning timing gaps
Workday hire-date provisioning runs nightly. New hires starting Monday don't have Salesforce access until Tuesday's batch. BuildForce surfaces effective-date gaps before they impact onboarding.
Termination access lag
When a worker is terminated in Workday, Salesforce user deactivation often lags by 24+ hours. For security-sensitive roles this is unacceptable. BuildForce alerts on termination-to-deactivation lag exceeding threshold.
Supervisory org reorg propagation
Workday supervisory org reorganizations should update Salesforce role hierarchy. The propagation is rarely automatic. BuildForce diffs the two hierarchies and surfaces drift.
Contingent worker classification
Workday contingent workers (contractors, agency workers) often need different Salesforce profiles than employees. BuildForce validates that worker type maps to the expected Salesforce profile.
How BuildForce Solves It
BuildForce reconciles Workday worker records against Salesforce users continuously, surfaces effective-dating timing gaps (workers active in Workday but not yet provisioned, or terminated workers still active in Salesforce), and validates that supervisory org changes propagate to Salesforce role hierarchy within the expected window.
Worker-to-user reconciliation
Continuous reconciliation between Workday active workers and Salesforce active users with effective-date awareness.
Termination lag monitoring
Tracks the time between Workday termination effective date and Salesforce user deactivation, alerting on threshold breach.
Supervisory org / role hierarchy alignment
Diffs Workday supervisory org structure against Salesforce role hierarchy and surfaces drift after each reorg.
Worker type validation
Validates that contingent vs employee classification maps to the correct Salesforce profile per organizational policy.
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